Designing interactive kiosks for airports can significantly improve passenger experience, streamline processes, and enhance overall efficiency. Here are key features to consider when developing interactive kiosks for airports:
Allow passengers to check in for their flights, print boarding passes, and select seats.
Integrate with the airline’s baggage system to enable passengers to drop off checked baggage.
Display real-time flight information, including arrivals, departures, delays, and gate changes.
Provide interactive maps to help passengers navigate through the airport, including directions to gates, lounges, and facilities.
Offer multilingual support to cater to international travellers.
Provide information on customs and immigration procedures, documentation requirements, and processing times.
Offer guidance on security procedures and requirements, helping passengers prepare for the screening process.
Display a directory of airlines, lounges, and service providers within the airport.
Include details about airport amenities, such as shopping, dining, lounges, and medical facilities.
Provide information on lost and found services within the airport.
Integrate with parking systems to display real-time availability and guide passengers to parking areas.
Offer information on ground transportation options, including taxis, shuttles, and rental cars.
Display information on currency exchange rates, ATMs, and banking services.
Provide emergency contact numbers, evacuation procedures, and the location of emergency exits.
Use the kiosk as a digital signage platform for important announcements and promotions.
Display current weather conditions at the airport and the destination city.
Collect passenger feedback on their airport experience through interactive surveys.
Ensure the kiosk is accessible to passengers with disabilities, including features like audio assistance and adjustable height.
Allow passengers to scan mobile boarding passes or use biometric identification for seamless boarding.