Creating an interactive kiosk for hotels can greatly enhance the guest experience and streamline various processes. Here’s a guide on what features and functionalities you might consider including in your interactive hotel kiosk:
Allow guests to check in and check out seamlessly.
Provide an option for contactless check-in, where guests can scan a QR code to access their reservation details and complete the check-in process.
Integrate with the hotel’s key card system to generate and dispense digital or physical room keys.
Offer information about local attractions, restaurants, transportation, and emergency services.
Include maps and directions to popular destinations.
Provide multilingual support to cater to an international audience.
Offer virtual concierge services, allowing guests to request services like room service, housekeeping, or wake-up calls.
Allow guests to book hotel events, spa services, or local activities directly from the kiosk.
Collect feedback from guests about their stay through interactive surveys.
Use this data to improve services and address any issues.
Enable secure payment processing for additional services or incidentals.
Integrate with the hotel’s loyalty program, allowing guests to sign up or access their membership details.
Provide emergency contact information, evacuation procedures, and location of emergency exits.
Use the kiosk as a digital signage platform to display promotions, events, or important announcements.
Ensure the kiosk is accessible to guests with disabilities, with features like voice assistance and adjustable screen height.
Customize the kiosk interface with the hotel’s branding to create a seamless and cohesive experience.